Spoke with Roger who was friendly and knowledgeble.  I explained to him the issue and provided me with a pretty fair price which was reaffirmed by the level of quality of service that was provided.  Jess (technician) was punctual and knowledgeable about the issue and proceeded to provide an accurate assessement as well provided additional suggestions to prevent future issues.   OWRP was professional and prompt, when all was said and done I felt the value of services quoted provided matched the cost.  I will be considering them for more signicant projects in the future AND will no longer be disposing of Swiffer sheets down the wahzoo.  Thanks again to OWRP!