I called them about a leaking pipe at a commercial building I own.  Ralph helped me on the phone and I got a call in 30 minutes from David, the technician.  David was at the property and told me that all he needed to do was tighten the fitting ... which he would do for no charge!  How's that for an honest plumber?!  Not only did he do this for me, but he called me after it was done so that I didn't have to worry about it again.  I will definitely be using them in the future.